FAQ

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We are open 363 days a year and the hours are:
- Monday to Fridays 8:30am - 7:00pm
- Saturdays 8:30am - 5:00pm
- Sundays & Public Holidays 9:30am - 1:00pm
Yes. Please call answering service operator on 6533 0088 and ask for one of the "on-call" dentists from TP Dental Surgeons. Our dentist will get back to you as soon as possible and if necessary, arrange to see you immediately at our practice.
Except for emergency problems requiring immediate treatment, patients are seen by appointment. If you are unable to come at the appointed time, please let us know as soon as possible so that we can rearrange the appointment.
Some people are very frightened of dental treatment. For these patients, we will use Nitrous Oxide (laughing gas) to relieve their anxiety. Ask any of our staff about this and they will gladly explain it to you.
Yes. We have all the specialists in all dental specialties in our clinic
Our dentists and staff will gladly explain our costs to you before the commencement of any treatment.
You can pay by cash, cheque, NETS or credit card (Visa, MasterCard, American Express or Diners). Normally, payments are expected at each visit. However, for extensive work, you will be required to pay a deposit on your first visit and to settle the balance when the work is completed. Advance payment is also accepted.
Many of our patients have insurance to help pay towards the cost of their dentistry and our fees are the same, regardless of whether a patient has insurance or not. However, it is our policy that patients are responsible for ensuring that their bills are paid in full. Therefore you will need to make your own financial arrangements before receiving treatment and will need to ensure that the bill is settled in full at the end of your treatment. Should there be a dispute between you and your insurance company, it must be handled directly you and them. However, we will gladly provide any relevant information to help settle the matter.
Promotion of health and wellness instead of the treatment of disease, incorporating both modern scientific knowledge and traditional medicine on natural healing. The whole person approach: the mind, body, and spirit, not just mouth or teeth. Nutritional healing and diet control are part of the holistic approach, based on the use of vitamins, minerals, herbs and food supplements hair analysis, MORA treatments, QXCI treatment, allergy tests, mercury free approach, supplements and homeopathic recommendations to balance the body chemistry.